Privacy Policy

1. Introduction

This Privacy Policy explains how GOZi (“GOZi”, “we”, “us”) collects, uses, shares, retains and protects information when you use the GOZi mobile or web application (the “app”) or visit gozionline.com (the “website”).

GOZi is a social-commerce service that connects buyers, sellers and creators, supports product discovery and communication, and helps users complete and track transactions and deliveries.

2. Information We Collect

We collect information you provide, information created through your use of GOZi, and limited technical information needed to operate and secure the service. Depending on the features you use, this may include:

• account and profile details, such as your name, username, email address, phone number, profile photo, biography and date of birth when you choose to provide it;
• seller and business details, such as store name, description, contact details and pickup or business address;
• content and social activity, such as photos, videos, captions, products, comments, reviews, likes, saves, follows and messages;
• commerce information, such as cart items, orders, selected product options, delivery addresses, delivery notes, transaction references, wallet activity and refund or support information;
• location information that you submit, select on a map or permit the app to obtain for an address, delivery or pickup feature;
• communications you send to GOZi, including support, privacy, partnership and other enquiries;
• technical information, such as IP address, device and browser type, app version, requested pages, diagnostic events and security logs.

3. How We Use Information

We use information to:

• create and manage accounts, profiles and seller storefronts;
• display feeds, products and public profile information and personalise content;
• enable posts, messaging, reviews and other social features;
• process orders, payments, wallet activity, deliveries, returns and refunds;
• send service, security, order and delivery notifications;
• provide customer support and respond to enquiries;
• detect misuse, protect users, enforce our terms and keep GOZi secure;
• maintain, troubleshoot and improve the app and website and comply with legal obligations.

4. Information Other Users Can See

Your username, profile photo, public profile details, store information, posts, products, comments, reviews and public engagement may be visible to other GOZi users and website visitors. Messages, delivery details, payment activity and other private account information are not made public.

Please avoid posting personal or sensitive information that you do not want others to see.

5. Device Permissions and Media

GOZi asks for camera, microphone or photo-library access only when you choose features that capture or upload photos and videos. Media you choose to publish is uploaded and stored so it can be shown in posts or product listings.

GOZi asks for location permission when you choose to use your current location for an address, pickup or delivery feature. You can instead search for or place an address pin where that option is available. GOZi does not use location permission for advertising.

6. Payments and Financial Information

Payment checkout may be provided by Paystack or another payment provider shown at checkout. The provider processes payment credentials under its own privacy policy. GOZi receives transaction references, status and related order or wallet information, but does not intentionally store your full card number or card security code.

If you use seller payout or wallet features, GOZi processes the account, bank and transaction information needed to provide those features, prevent fraud and meet financial or legal record-keeping requirements.

7. When We Share Information

We do not sell personal information. We share information only as needed to operate GOZi, complete a transaction, protect users or comply with law. Recipients may include:

• buyers, sellers, creators, riders or delivery partners involved in a transaction or delivery;
• service providers that supply hosting, media storage, notifications, maps, communications, analytics or technical support;
• payment providers and financial partners used for checkout, wallet funding, payouts, refunds or fraud prevention;
• professional advisers, regulators, courts or law-enforcement authorities where disclosure is legally required;
• a successor organisation if GOZi is involved in a merger, financing, reorganisation or sale, subject to appropriate safeguards.

8. Third-Party Services

GOZi may use service providers such as Cloudinary for uploaded media, Firebase for notifications and app infrastructure, OpenStreetMap-based services for address search and maps, Paystack for payments, and hosting and email providers. These providers process information under their own terms and privacy policies and may process it outside Nigeria.

Links to third-party websites or services are governed by those services’ privacy practices.

9. Data Retention and Account Deletion

We retain information while your account is active and for as long as needed to provide GOZi, resolve disputes, prevent fraud, enforce agreements and meet legal, tax, accounting or safety obligations. Retention periods vary by the type of information and the reason it is held.

You can request account deletion in the app from Settings → Delete Account, or email [email protected]. After a valid request, we delete or de-identify account information unless we must retain particular records for legal, security, fraud-prevention or transaction purposes. Content already shared with other users may remain where necessary for transaction records or may be de-identified.

10. Data Security

We use reasonable administrative, technical and organisational safeguards, including encrypted network connections, access controls and authenticated account access. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Never send your password, full card details, wallet PIN or verification codes through posts, chats, the website contact form or email.

11. Your Choices and Rights

You can update available profile information in the app, choose whether to grant device permissions, control what you publish and request account deletion.

Depending on where you live, including under Nigeria’s Data Protection Act 2023, you may have rights to access, correct or delete personal information, object to or restrict certain processing, or withdraw consent. To make a request, email [email protected]. We may need to verify your identity before completing it.

12. Children’s Privacy

GOZi is not directed to children who are not old enough to consent to use an online service under applicable law. We do not knowingly collect personal information from such children. If you believe a child has provided information without appropriate consent, contact us so we can investigate and delete it where required.

13. Website Cookies and Enquiries

The public website does not currently use advertising cookies or tracking pixels. Its contact forms open your email app and do not submit what you type to the website. If you send the prepared email, GOZi receives the information through its email provider.

The hosting provider may keep standard request logs, such as IP address, browser type, requested page and request time, for delivery, reliability and security.

14. Changes to This Privacy Policy

We may update this policy when GOZi, our providers or legal obligations change. We will publish the revised policy here and change the “Last updated” date. Where appropriate, we will also notify users in the app or by another suitable method.

15. Contact GOZi

For privacy questions or requests: [email protected]

For general enquiries: [email protected]

Phone: +234 807 816 5163